Refund policy
Frequently asked questions about returns, refunds, and exchanges.
I WANT TO CANCEL THE ORDER
If you hope to change or cancel your order, you may do so up to 12 hours after ordering. After delivering the package to the carrier we are unable to cancel your order.
HOW DO I RETURN?
Visit our returns center
Enter your order number and email address to start
Follow the instructions and indicate the items that you want to return
Once your request is approved, you will get a confirmation email with shipping guidelines
WHAT ITEMS ARE RETURNABLE?
Within 30 days from the date of purchase
In unused and resellable condition
In the original packaging with all the tags intact
WHAT ITEMS ARE NON-REFUNDABLE?
All the items are refundable.
HOW TO RETURN SALES ITEMS?
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
THE ITEM I RECEIVED IS DAMAGED!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
CAN THE ITEMS BE EXCHANGED?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.Depending on where you live, the time it may take for your exchanged product to reach you may vary.
WHAT ARE THE REFUND OPTIONS?
The following refund options are supported:
1）Refund to the original payment method
2）Refund to store credit (if applicable)
HOW SOON WILL I GET MY REFUND?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 – 7 working days after approval.
WHAT SHOULD I DO IF I HAVE NOT RECEIVED THE REFUND?
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at consult@gameretrorays.com
HOW DO I SHIP BACK THE ITEMS?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
WHERE IS THE RETURN ADDRESS?
1207 Building B, Xicheng Xijin Shidai Zhongxin Huaiyin District, Jinan Shandong China 250000
WHO WILL BEAR THE RETURN COST?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
HOW LONG DOES THE REFUND POLICY LAST?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
MY QUESTION IS NOT ADDRESSED…
If you have any queries regarding return or refund, reach out to us.
NOTE:
If you did not receive the product within the guaranteed time per our SHIPPING POLICY page (not including the 3-7 days processing) you can request a refund or a reshipment.
If you are shipping an item over $45, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
